The calculator is based on microsoft excel with a bit of nifty software programming from joanne sparkes at expedio spreadsheets using a mathematical technique called erlang theory* jo has coded it from scratch and it seems intuitive to use we have upgraded it over the years as a result of user feedback need to calculate the number of agents. Download erlang calculator excel. Erlang calculator is a specialized kind of calculator for computing the dimension and necessities of a phone call-center it offers 3 different calculators that are available through 3 distinct tabs there is the erlang b, the extended erlang b and the erlang c erlang calculator is for calculating and estimating the number of lines required for pstn and private wire connections, to estimate.
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Download: erlang-by-lokadxls (microsoft excel spreadsheet) when opening the spreadsheet, excel will warn you than this document contains macros those macros correspond to the erlang-c formula (see explanation below) you need to activate the macros in order to reproduce the calculations. Download erlang calculator for free. this is an erlang b and c calculator. used in call centers to predicted service quality.. Using erlang-c formula and goal seek in excel to calculate staff requirements. kamilluto.com. using erlang-c formula and goal seek in excel to calculate staff requirements. kamilluto.com..
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